1
from agents import Agent, Runner
2

3
agent = Agent(
4
    name="Support Agent",
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    instructions="Bạn là customer support agent. Hãy hữu ích và ngắn gọn.",
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    tools=[get_order_status, process_refund]
7
)
8

9
result = Runner.run_sync(agent, "Đơn hàng #12345 của tôi đâu?")
10
print(result.final_output)

1
from agents import Agent, handoff, Runner
2

3
triage_agent = Agent(
4
    name="triage",
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    instructions="Chuyển đến specialist phù hợp",
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    handoffs=["billing", "technical", "account"],
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)
8

9
billing_agent = Agent(
10
    name="billing",
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    instructions="Xử lý billing và payments",
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    tools=[process_refund, lookup_invoice],
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)
14

15
# Handoff với customization
16
billing_handoff = handoff(
17
    agent=billing_agent,
18
    tool_name_override="transfer_to_billing",
19
    on_handoff=lambda ctx: log_transfer(ctx, "billing"),
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)

1
from agents import Guardrail, Runner
2

3
class PIIGuardrail(Guardrail):
4
    async def check_input(self, agent, input_data):
5
        if contains_pii(input_data):
6
            return GuardrailResult(
7
                passed=False,
8
                message="Input chứa PII",
9
                transformed=redact_pii(input_data)
10
            )
11
        return GuardrailResult(passed=True)

1
from pydantic import BaseModel
2
from agents import Agent, Runner
3

4
class SupportResponse(BaseModel):
5
    summary: str
6
    resolution: str | None
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    requires_escalation: bool
8
    category: str
9

10
agent = Agent(
11
    name="support",
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    output_type=SupportResponse,
13
)
14

15
result = Runner.run_sync(agent, "Payment failed")